Startups seeing increased digital engagement during coronavirus crisis
As the novel coronavirus continues to keep consumers inside their homes, startups that offer digital-only products are experiencing a wave ...
Tag: Forrester Research
How Upstart and Cross River Bank are automating credit card payments
Despite advances in banking and personal finance technology, paying credit card bills in a simple, time-efficient way is still a pain point for many consumers. ...
To grow deposits, digital isn’t enough: Forrester
Despite the vast improvements banks have made to online account opening processes, most consumers are still turning to branches to ...
Consumers still turning to branches to open new accounts
When it comes to opening new bank accounts, customers still tend to trust the branch over digital channels, according to ...
Banks not meeting needs of SME clients, Forrester study says
As big banks focus on attracting more small business clients, they should be leaning more on digital than human, according ...
‘Worst gimmick in history’: HSBC trumpets success of Pepper robot
Armed with new numbers, HSBC is touting the success of its Pepper robot deployments at select branch locations. Pepper, which ...
Disruption Is a Fact But Transformation Is a Choice, Wells Fargo Innovation Head Says
Innovation is not itself an outcome at Wells Fargo & Company, according to the bank’s head of innovation, Lisa Frazier. ...
What Shape Will AI Take in 2019?
The recently released Predictions 2019 guide by research firm Forrester included an epitaph of sorts for 2018, “a year when ...
What Do ‘Operational Efficiency’ and ‘Pragmatism’ Mean for Innovation?
Signs point to more difficult economic times ahead. The future is always uncertain, but banks must prepare now, and this ...
Platforms Going Modular as Banks Seek Differentiation and Efficiency
A recent report from research company Forrester encourages banks to abandon the traditional “buy vs. build” approach to creating banking ...
