The path to personalization in automation
During the early days of the COVID-19 pandemic, Bank of America’s virtual assistant, Erica, was hammered with requests related to ...
Tag: Features
Inside Look: Scotiabank’s AI automation expansion
Canada’s Scotiabank is reaping the benefits of its AI investment across the bank, finding returns in the back office of ...
Bots can make mortgages more efficient but complex tasks need a hybrid model
The mortgage application process is a bit like assembling a pie: Both require several ingredients and steps, and take longer ...
The rise of low-code automation and the citizen developer
Microsoft predicts there will be more than 500 million apps created in the next decade, thanks to no-code development solutions. ...
Inside Look: How automation underpins Simmons Bank’s digital road map
Alex Carriles, executive vice president and chief digital officer (CDO) at the $22.4 billion Simmons Bank, was just a little ...
5 Questions with Bank of America Head of Digital David Tyrie
David Tyrie is the newly appointed head of digital at Bank of America, a role he stepped into at the ...
Inside look: The evolution of Wells Fargo’s automation strategy
For the past three years, Wells Fargo’s automation strategy has pushed the $1.96 trillion bank to invest more heavily in ...
Cybercrimes, lists and risks: Why chief risk officers worry
What will keep chief risk officers and compliance leaders up at night this year? Bank Automation News spoke with current ...
Inside look: First National right-sizes innovation
Innovation in the financial industry is now an expectation. However, for small and mid-size financial institutions, this can be a ...
PPP loans spur new automation partnerships
Ask any banker: The first round of Paycheck Protection Program (PPP) wasn’t pretty. Stories abound of all-night and all-staff hand-processing ...
