Scotiabank’s growing digital engagement, process automation led to branch, staff reductions
Accelerated customer adoption of digital channels and internal processes automation at Scotiabank this year led to an increase in efficiencies, ...
Tag: digital banking
Citi to hire 100 people in push into digital assets
Citigroup Inc. is looking to hire 100 people as part of a new push into digital assets inside its institutional ...
5 trends in digital banking from the CEOs of Citi and RBC
The very fabric of banking and financial services is changing: What was once a digital supplement to in-person services is ...
Citizens’ active mobile users jump by 20% YoY
Citizens Financial Group is pushing usage of its mobile and digital channels in hopes of shifting branches to focus on ...
Digital shortfalls may be biggest threat to community FIs
Consumers and businesses have high opinions of community financial institutions (FIs) but increasingly demand digital banking services, so "for community ...
Digital identity could be ‘huge advantage’ for FIs
Digital identity, a technology concept floated in financial services and broader economic discussions over the last decade, offers considerable economic ...
Closing the tech investment gap: How mid-tier banks can get ahead
When it comes to choosing a bank, customers indicate that a leading digital experience is one of their top two ...
Listen: The latest CX trend in digital banking is on-screen voice
The latest trend in digital banking customer experience is adding on-screen voice, which allows customers to switch from chat or ...
Smoothing the bank-fintech relationship
The bank-fintech partnership isn't always a match made in heaven. The topic spurred the inclusion of a fintech-bank "couples counseling" ...
Digital banking solutions providers ranked in Aite-Novarica Group report
Digital banking solutions provider Backbase was ranked best-in-class in a new evaluation of eight banking point solutions vendors. Aite-Novarica Group's ...
