3 keys to successful fintech-bank collaboration, CX
LONDON – Banks continue to grapple with idea of buy vs. build, but partnerships with fintechs allow the entities teach ...
Tag: CX
Glia adds CX capabilities to Jack Henry’s Banno platform
Digital customer service provider Glia has integrated its platform into Jack Henry’s Banno Digital Platform to provide clients with a ...
Listen: How FIs can improve CX through site search personalization
Raleigh, N.C.-based First Citizens Bank is leveraging the services of a fintech to offer search personalization and improve the customer ...
Scaling with purpose: 4 ways to future-proof banking
The importance of customer experience has increased exponentially over the past few years as people bring more aspects of their ...
GM Financial aims to improve customer personalization
GM Financial is looking to better personalize the customer experience by removing data silos. The Fort Worth, Texas-based lender collects ...
Seymour Bank selects Teslar to enhance CX, boost productivity
The Seymour Bank announced today that it will leverage Teslar Software to increase automation within its lending and customer experience ...
FIs lead RPA adoption
Financial services are leading the adoption and use of Robotic Process Automation (RPA), driven largely by lending automation, compliance management ...
Navy Fed, USAA win top CX rankings from Forrester
Military-focused financial institutions continue to gain high marks for customer experience. Navy Federal Credit Union and USAA took the top ...
Bank Innovation 2013 Officially Opens for Invitation Requests
Let the countdown begin. Bank Innovation 2013, the event on bank customer experience, has officially begun accepting invitation requests. With ...
