Podcast: Moving to a modern, seamless tech stack
Clients are used to having fragmented experiences across their banking relationships, whether it’s their credit card, debit card, auto loan ...
Tag: customer loyalty
Listen: Using data to drive customer loyalty
Financial institutions are collecting, organizing and using client data and automation to help consumers navigate today’s rising interest rates. Banks ...
BankMobile aims to hook customers with bill pay service
BankMobile has partnered with Billshark to add bill pay functions to the company's mobile banking platform for students, BankMobile Vibe. ...
Bank Loyalty Is At All-Time High Among Consumers
Who said millennials are not brand-loyal? A new study by J.D. Power, released yesterday, found that banks are currently enjoying strong ...
Are customers now happier with their banks?
“Customer satisfaction with retail banks climbed to 78 on a 100-point scale this year, up 1.3% from last year.” Source: ...
Advanced analytics: Solving your customer experience business needs
“By observing conversations on Facebook, Twitter, and LinkedIn, we understand what the actual needs of customers are, the problems they ...
Leveraging social media to turn loyal customers into brand influencers
In terms of brand influence, some of the greatest value in social media may come from your satisfied customers. Everyone’s ...
Banks can do for Daily Deals what Amazon did for e-Commerce
The popularity of Daily Deals sites has exploded in recent years with a plethora of providers vying for the attention ...
