By the Numbers: FIs to invest in digital, customer engagement in 2023
Banks and credit unions will invest in their customer and member engagement offerings in 2023 as more clients desire relationship ...
Tag: Customer Engagement
Customers dictate customer experience — not the other way around
Banking customers want the most direct path to their money, and they want it now. But what happens when a ...
U.S. consumers embrace digital banking
Banking customers are embracing digital platforms to access their accounts and pay their bills, and more than one-third are looking ...
TD Bank seeks client feedback for innovation direction
TD Bank’s approach to embedded banking starts at the core before seeking client feedback to determine which capabilities to add ...
4 must-have characteristics of a great fintech system
Reliability in financial systems, and ergo financial products and apps, is essential to delivering the user experiences and reliability needed ...
Popularity of Customer Engagement Tools Reveals Weakness of Cores
SAN JOSE, Calif. -- One of the major themes in the first day of Finovate Spring (aside from perennial favorite authentication) was ...
Content Marketing = Content plus Strategy
Educating your customers about your industry, and then positioning yourself as a thought leader within it, is the goal of ...
The ‘MayDay’ Button for Banking Has Arrived
Not long ago the fintech community looked longingly at Amazon's "MayDay" button on the latest Kindle Fire tablet and wondered, ...
