Addressing 3 prongs to cybersecurity
Financial institutions must consider personnel, physical security and technical security when safeguarding their data and operations against cybercrimes. “You must look ...
Tag: CBA Live
USAA combines manual, AI-driven language analysis to review complaints
USAA is using a combination of artificial intelligence-powered natural language processing and manual tagging to manage consumer complaints as more companies employ AI-based chat ...
ML helps banks identify root cause of call center complaints
Banks use AI, taxonomy and machine learning to identify the causes of call center complaints and create a more seamless ...
50% of social media users will utilize embedded payments in 2023
E-commerce and embedded payments continue to gain popularity as millennials and Gen Z consumers look to social media for shopping ...
Wells Fargo, Bank Independent implement automation through nCino
LAS VEGAS – Banks are reducing manual processes and streamlining workflows through fintech nCino’s digital banking platform. Wells Fargo, for ...
By the Numbers: BMO Harris and Chase among most-imitated brands in phishing attacks
Phishing surpassed vulnerability exploitation as 2021’s top fraud vector, with big banks among the most imitated brands. On a list ...
Best practices for implementing crypto services at banks
SAN ANTONIO — With the use cases for cryptocurrency ranging from embedded payment and trading platforms to fiat-backed stablecoins that ...
Digital payments present opportunity for retaining Gen Z banking customers
SAN ANTONIO — Payment innovation will make or break the relationship young consumers have with their banks. Younger customers lead ...
