Truist has rolled out its AI Call Summaries tool to all call center employees.  The $549 billion, Charlotte, N.C.-based bank ...

LAS VEGAS — Capital One’s use of agentic and generative AI tools is leading to faster, more reliable servicing, higher customer engagement at dealerships, and better closing rates.   When the bank’s call center ...

AutoNation Finance is deploying AI in its call center to monitor quality assurance, offer real-time insights and boost overall compliance.  The lender, which manages a $450 million ...

Gen AI delivers quantifiable returns for TD Bank, and it is planning to deploy the tech more widely.  One of Toronto-based TD’s first gen AI use cases ...

First Internet Bank has gained $2 billion in deposits over the past 36 months, bringing its total assets to $6 ...

NEW YORK — Poland-based Nest Bank is piloting its AI-driven chatbot solution N!Assistant to decrease contact center volume and improve ...

NEW YORK — Rocket Mortgage is working with Amazon Web Services to deploy generative AI-driven tools to make its customer ...

Banks use AI, taxonomy and machine learning to identify the causes of call center complaints and create a more seamless ...

Listerhill Credit Union has improved its call deflection rate through enhanced self-service digital offerings since selecting Glia as its digital ...

Evergreen Credit Union is planning to upgrade its call center’s digital communications to include SMS texting and chat capabilities through ...