Time for us to toast the mighty, recognize the innovators, skewer those who have rambled off the path of righteousness, ...

Co-author: Corrine Evanoff Looking for the key to your business future?  Data science is unlocking significant opportunitiesto gain value from ...

Business intelligence has always been a vital component in effective decision-making –but it’s now substantially smarter thanks to predictive analytics. ...

The “Age of the Customer” has arrived, and with it has come an enormous amount of positive and negative consumer ...

“By observing conversations on Facebook, Twitter, and LinkedIn, we understand what the actual needs of customers are, the problems they ...

Unlike the airline industry that really has become a “take it or leave it” environment, vendor contracts still need to ...

The answer: NOT the same as customer experience ‘improvement.’ “Too many innovation initiatives are vulnerable to copycats… and since 72% ...

Our informal Gonzo estimate: 85% of vendors typically tout "cloud," but an astonishing 0% tout cloud when Internet access is ...

In terms of brand influence, some of the greatest value in social media may come from your satisfied customers. Everyone’s ...

For Gonzo executives ready to burn the midnight oil, there are several big hairy audacious goals (BHAGs) to go after ...