High-leverage opportunities for customer journey improvements  Removing friction to deliver simple, easy, fast  Aligning front-end delivery (web, mobile) to back-end processing    ...

Which processes and functions should be automated?  What is the right mix of human vs. ML & RPA for a successful automation ...

Find out which top two DEMOvation Challenge startups received the most votes to enter the final judging round. After live ...

What processes did banks automate, and what stayed manual?  Implementing automation projects on accelerated timelines  Lessons learned in back-office efficiency   ...

Where to start and how to drive implementation forward  Quantifying benefits and gaining stakeholder buy-in  What best practices should banks ...

Emerging technologies and their potential benefits  Leveraging RPA for straight-through processing  The role of AI/ML technology in back-office optimization   ...

Kenneth Meyer, Chief Information Officer of Digital Channels and Innovation at Truist Bank will share insights and perspectives on key trends ...