Citizens Financial Group is about 18 months into an effort to put user experience design at the heart of the ...

Citigroup Inc. isn’t just teaching traders how to code, it’s also making sure its coders know how to trade. The ...

The paramount technology objective today in banking is the implementation of artificial intelligence to enhance customer experience, products and, in ...

Hong Kong’s banking sector, one of the most staid areas of its financial industry, is seeing an unusual spurt of ...

Nearly 80% of traditional financial institutions feel little or no threat from fintechs today, but 65% believe fintechs will be ...

With the majority of the region’s debt collection being handled by small, provincial agencies, the process in Southeast Asian markets ...

Adoption of chatbots is on the rise. So are questions about how they can do more. Bank of America reported ...

Citizens Access, the digital-only arm of Citizens Financial Group, has attracted $4.6 billion in deposits through the first quarter of ...

While many banks are shutting down branches, Bank of America is adopting a “high-tech, high-touch” strategy, which will result in ...

Banks increasingly tout the potential for machine learning and artificial intelligence to transform the industry, but how many are deploying ...