Customer Service Solutions Dominate Day 1 of FinovateFall
If Finovate Spring was dominated by companies in lending and underwriting, then Finovate Fall was all about startups and service providers ...
Tag: artificial intelligence (AI)
Artificial Intelligence Takes Priority on Banks’ Innovation Plans
Banks and fintech ranked artificial intelligence and machine learning as their top innovation priority, according to a Bank Innovation survey. ...
Embedded Digital Technologies Will Transform Auto Finance Originations
Auto finance is a segment that has been on the decline. And that trend will continue in 2018 and likely ...
Chatbots to Save Banks $11 Billion in Costs by 2023
Bank of America has Erica, Capital One has Eno, Bank of Montreal has Bolt. Safe to say that most major ...
HSBC Employs a Robot to Increase Branch Traffic [Video]
If you walk into HSBC's flagship New York branch, the chances that you will be greeted by a robot are ...
The Facebook Files: Facebook Built a Bot to Prevent Targeting of Credit Ads — and It Failed
PREMIUM - Facebook built a bot called a "classifier" in order to identify credit, housing, and employment ads, in order ...
Bank of America’s Virtual Assistant Erica Hits 1 Million Users in 2 Months
PREMIUM - Bank of America's virtual chatbot Erica today surpassed one million users on the bank's mobile app. To put ...
Top 3 Fintech Trends in May
A lot happened in the digital banking world this month, from major events in the payments worlds like PayPal acquiring ...
IBM and Crédit Mutuel Demonstrate AI Can Help Bank Employees, Not Just Customers
Many banks have started using artificial intelligence to enhance customer service, whether through chatbots, customer acquisition or money management capabilities. ...
2018 May Be the Year of Conversational Banking
Conversational banking is in the spotlight. Google's recent voice demo with Google Assistant has led many to look for -- ...
