Inside Capital One’s efforts to build a personality for digital assistant Eno
Capital One is determined to turn its digital assistant Eno into an affable, personal finance watchdog to build loyalty between...
Strategy
Savings app Digit is focusing its growth strategy on Gen Z
Savings app Digit is pinning its hopes on millennial and Gen Z customers who are storing up funds for a...
Backed by MUFG, payments app Kyash wants to get into consumers’ mobile wallets
Japanese mobile payments app Kyash is making a play for consumer wallets with a Venmo-style digital and physical debit card...
Beyond bots: real conversations that humanize customer experience
Survey after survey tells us that customers continue to value their experience at the branch. Perhaps it is because humans...
HSBC launches virtual accounts for corporate clients
Corporate and institutional clients of HSBC now can consolidate hundreds of bank accounts into a single platform for each currency...
Scenic Advisement’s Leung: Banks aren’t meeting private tech’s needs
The growth of capital in play in the private market is changing how private companies, particularly tech startups, find liquidity...
BMO adds personal loan assessment tool to its mobile app
The Bank of Montreal has launched a mobile loan application tool for its Canadian customers. Brett Pitts, BMO’s chief digital...
Financial industry reps worry OCC regulatory ‘sandbox’ could stifle innovation
The Office of the Comptroller of the Currency (OCC) is pushing ahead with its Innovation Pilot Program, a mechanism that...
ComplyAdvantage CEO sees regulatory headaches for big tech’s financial forays
Charlie Delingpole, founder and CEO of regtech startup ComplyAdvantage, said big tech firms like Google, Apple, Facebook and Amazon face...
AI-powered asset manager Pagaya overseeing $650m after latest ABS deal
Pagaya, which uses artificial intelligence to manage institutional money, is issuing a second $100 million actively managed asset-backed securities (A
