US Bank in Lead on Smartphone Banking Features
US Bank is out ahead of the competition in two major areas of mobile banking: voice input and image input...
Risk & Security
A Survival Manual for Banks: The Bank Innovation Book Review of Brett King’s ‘Bank 3.0’
Brett King’s new book Bank 3.0 might be encapsulated in four words. Banks: Change or Die. Brett King has been beating...
VIDEO: At Citi’s 2013 Shareholder Meeting, CEO Corbat Touts Bank’s ‘Digitization’
Corbat's discussion of digitization begins around the 5:45 mark.
#CitiSimplicity Gets Hijacked
In yet another sign of the risks of social media marketing, Citibank's Twitter campaign for its new Citi Simplicity Card...
Customers Want Good Service, and Are Willing to Share Personal Information to Get It
Nearly 70% of customers are willing to disclose personal information in order to receive personalized service from their financial institutions,...
Mobile Banking Lessons from the Developing World
Mobile banking adoption is growing far more rapidly in developing parts of the world, such as Africa, than it is...
We Got Hacked
We've written about banks that have been hacked, including the rash of banking sites infected with denial of service attacks...
Big Banks Gain on Smaller Banks in Customer Satisfaction
Big banks trail smaller banks in overall customer satisfaction, but the gap is steadily shrinking, according a study released yesterday...
What Time of Day Do Most Mobile Deposits Occur?
When do mobile banking customers deposit checks using remote deposit capture (RDC) on their smartphones or tablets? At night and...
Bank Account Personalization: Moven’s Financial Personality Feature
Customers want personalized financial services. So why do they get one-size-fits-all accounts? This question seems to come up frequently. It...
