The potential of AI-powered chatbots in banking customer support
Banking customer support is no walk in the park. Customers come with diverse problems, from lost cards to unclear charges,...
Banking
KeyBank 2-3 years from gen AI features for customers
Both KeyBank and PNC Bank are exercising caution in how they roll out generative AI to their customers. The models...
How AI and Automation are Changing the Banking Landscape
The banking sector is a significant component of the global economy, and it is currently undergoing a major transformation powered...
Fifth Third CIO: Chatbot 97% accurate in classifying customer intent
NASHVILLE, Tenn. — Fifth Third Bank says that added efficiencies to its chatbot have boosted its accuracy rate as it...
LemonadeLXP wins inaugural Demo Challenge
NASHVILLE, Tenn. — Digital banking service provider LemonadeLXP won the inaugural Demo Challenge at Bank Automation Summit U.S. 2024. Nine...
Bank of America’s CashPro Chat reaches 60% adoption
NASHVILLE, Tenn. — CashPro, Bank of America’s business banking platform, is seeing increased adoption as features and services are added. ...
Now is the time to reimagine wealth management
The Music is Starting to Stop Recent years have been extremely lucrative for wealth advisors; both the independents and full-freight...
BankUnited deploys chatbot for internal searches
NASHVILLE, Tenn. — BankUnited has deployed an AI chatbot to help employees search for information and procedures internally. Courtesy/Bank Automation...
Arc sees 12X originations growth after SVB collapse
NASHVILLE, Tenn. — Arc Technologies charted a 12X increase in loan originations year over year in 2023, as it gained...
Fintechs look to megabanks a year after SVB collapse
Fintechs are looking to legacy banks with strong portfolios to provide seamless onboarding and digital capabilities following the regional banking...
