Truist’s AI-driven assistant facilitates 1.3M conversations in Q3
Truist’s AI-driven personal assistant, Truist Assist, is increasingly used by its clients, with 1.3 million conversations facilitated by the bot...
Banking
Ally rolls out AI tool for 10K employees to automate, streamline processes
Ally Financial is steadfast in its AI investment and is seeing its operations becoming efficient over time. “This quarter, we...
BNY has 117 AI solutions in production, up 75% QoQ
BNY is deploying AI and agentic AI to enhance employee and consumer experiences for onboarding, billing, payments, coding and more. ...
U.S. Bank attributes efficiency gains to AI
U.S. Bank is seeing operational efficiencies as it deploys AI and invests in technology. “We are maintaining our expense discipline...
Video: Introducing FinAi News and our new event
Register here for early-bird pricing for the inaugural FinAi Banking Summit 2026, taking place March 2-3 in Denver. View the...
Bank of America’s focus is ‘getting the data right,’ CEO says
Bank of America is being judicious in deployment of AI within its operations but already seeing the role the technology...
Citizens Bank deploys agentic AI in transformation program
Citizens Bank is deploying AI and agentic AI as part of its Reimagine the Bank program. “We have a team...
JPMorgan proves AI returns with ‘old-fashioned’ expense discipline
JPMorgan Chase continues to invest in AI while prioritizing tangible outcomes of efficiency gains. Chief Executive Jamie Dimon said the...
Wells Fargo’s gross expense savings to reach $15B by yearend
Wells Fargo expects its 2025 gross expense savings to reach $2.4 billion by the end of the year, bringing its...
Goldman launches AI-driven One Goldman Sachs 3.0
Goldman Sachs is leaning into AI to drive efficiency as it launches a new AI operating model across the institution. ...
