Forrester finds financial companies top retailers in customer experience
Although banks are not known for exceptional customer service, a Forrester Research survey released this week shows they’re making progress....
Banking
How open banking is changing the way ING reaches its customers
To Benoît Legrand, chief innovation officer at ING Group, open banking and fintech partnerships are changing the way the bank...
How Rockland Trust is using an AI-based tool to grow sales
In the battle for customer loyalty with digital-first competitors, Rockland Trust has deployed an AI tool to boost its customer...
HSBC partners with Identitii to create an invoicing tool for corporate clients
To simplify invoicing for its corporate clients, HSBC is partnering with Australian company Identitii on a digital accounts receivable tool....
HSBC to focus on tech in US branch expansion plans
HSBC, a top global bank with $2.6 trillion in assets, is making technology a core component of U.S. branch expansion...
Finance app Emma to grow U.S. user base through word-of-mouth referrals
Money management app Emma, which bills itself as customers’ “best financial friend,” is on the hunt for U.S. customers. The...
BBVA USA reels in 50k new customers with Open Platform
BBVA USA, through its Open Platform, a banking-as-a-service platform launched last October, has secured seven fintech clients, tens of thousands...
Ellevest’s Krawcheck believes market is big enough for many winners
Sallie Krawcheck, co-founder and CEO of digital investment advisory company Ellevest, has built an investment product geared at a market...
As part of U.S. launch, challenger bank Monzo seeks CEO
British challenger bank Monzo today announced the initial roll-out of its financial app and connected Mastercard debit card in the...
How Australian point-of-sale lender Afterpay is pitching retailers
Australian point-of-sale lending company Afterpay is quickly expanding its reach among U.S. retailers. It’s promoting its products as a means...
