Banks look to tech as they slash jobs
Barclays, CitiGroup, Truist Financial and Santander announced layoffs this week as they look to cut costs and gain efficiencies. Truist...
Banking
Citizens to debut digital assistant on mobile app next quarter
NEW YORK — Citizens Bank will launch a virtual assistant, Digital Butler, on its commercial banking app in the next...
70% of Wells Fargo’s client interactions are digital
NEW YORK — Nearly 70% of Wells Fargo’s interactions with its customers are digital as it continues to invest and...
What FI execs are saying about ChatGPT
Executives at financial institutions are looking into ChatGPT to unleash a new era of innovation, education and customer experience. ...
BMO eyes 600% ROI in 5 years for automated savings program
NEW YORK — Bank of Montreal’s automated savings program adoption is growing and the bank is on track for a...
Canadian earnings roundup: Banks invest in tech
Canadian banks increased non-interest expenses in the third quarter as investment in technology and personnel drove up costs. The $1.4...
Norway’s DNB tests generative AI
LONDON — Financial institution DNB is exploring the risks and benefits of generative AI as the bank tests Boost.ai’s tools....
Fifth Third updates chatbot for fluency
Fifth Third Bank looked to ChatGPT to update its chatbot’s natural language understanding model in order to keep up with...
Transactions: JPMorgan increases share in digital bank C6
JPMorgan Chase increased its share in digital bank C6 Bank to 46% from 40% last week, pending regulatory approval. JPMorgan...
DNB’s chatbot has 83% accuracy rate
LONDON — DNB’s internal chatbot fielded more than 2.1 million queries last year and boasts an 83% accuracy rate. Juno,...
