Personalized Service in the Digital World
Since my Sept. 18 post in the Investment News techconnect blog, “Financial technology trends advisers can’t afford to ignore”, I have...
Archive
October Business Inflation Expectations Unchanged
Firms anticipate 1.9 percent inflation over the next 12 months, according to the Atlanta Fed's monthly business inflation expectations (BIE)...
Financial Education and the Fed
To support the efforts of educators to increase financial literacy, the Federal Reserve has two initiatives under way: Financial Education...
Digital Banking, Part 2: The hard reality of consumer-driven digital banking
By Eric Disend, Partner The situation facing a Capco client specializing in small-business banking demonstrates the importance of customer experience,...
Fighting Counterfeit Currency and Protecting the Integrity of Our Payments System
The Secret Service was created in response to Lincoln's assassination--right? This week's Portals and Rails answers that question in the...
Regional Manufacturing Cools in September
Just as the heat of summer gave way to a more temperate autumn, so too did southeastern manufacturing's relatively torrid...
Managing Customer Complaints and Creating Positive Customer Experiences
To identify emerging issues before they spell disaster, banks need to closely monitor consumer complaint data. Leveraging data such as...
Why payments are disappearing, and mobile will win
Ok, so if you think we're done with the whole "when is a mobile payment a payment" argument, think again....
Will the Housing Market Recovery Boost Retail Consumption?
Home prices rose again in August, which is good news for American homeowners. However, this increase has not resulted in...
