FIs strive to realize chatbot potential
As chatbots become table stakes in customer service, financial institutions are beginning to innovate beyond the basic bots that support...
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Startup Bankjoy wins credit unions in search of core upgrades
Credit unions are turning to software startup Bankjoy to ramp up their digital banking operations, opting for the relative newcomer...
Merchants Capital eyes improved originations and analytics with new tech
Merchants Capital, the mortgage banking subsidiary of $7.9 billion Merchants Bank, is automating its loan origination system, which is likely...
Affirm rides savings account momentum
Point-of-sale lender Affirm is gaining traction with its newly launched savings product, Chief Capital Officer Geoff Kott told FinAi News. “Americans...
Jack Henry, NuData beef up security with behavioral analytics
Core technology provider Jack Henry is upgrading its security measures for banking clients. The Monett, Mo.-based company this week announced...
KeyBank upgrades relationship banking with human-digital approach
KeyBank is embracing a human-digital strategy. The Cleveland-based bank, which has $156 billion in assets, is using banker-led consulting sessions,...
Financial services lagging in ‘brand intimacy’
Consumers are not "cozying up" to financial services. The 2020 Brand Intimacy Study this week ranked financial services 11th in...
Ally, BlueVine, Citizens Bank of Edmond join BI Build speaker faculty
Top executives from Ally Financial, BlueVine and Citizens Bank of Edmond are slated to speak at FinAi News Build, the...
How Citi scored 270K new online accounts in May
Citibank launched a marketing campaign in May that gained the bank 270,000 new online accounts for existing customers who had...
Banks ranked on their crisis CX
As consumer banking preferences shift during the pandemic, financial institutions have had to adjust servicing models and communication channels. While...
