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Truist’s AI-driven assistant facilitates 1.3M conversations in Q3

Bank’s efficiency ratio clocked in at 58.1%

Whitney McDonaldbyWhitney McDonald
October 17, 2025
in Banking
Reading Time: 3 mins read
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Truist’s AI-driven personal assistant, Truist Assist, is increasingly used by its clients, with 1.3 million conversations facilitated by the bot in the third quarter.  Truist Assist, launched in September 2022, uses natural language processing and natural language understanding to answer client questions, Sherry Graziano, head of digital banking at Truist, previously told FinAi News.  In […]

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