Gen AI reduces agent response time by 70% at Discover
Discover Financial Services is tapping generative AI to speed up call center agent response and strengthen client experience. Using Google...
Whitney McDonald is a writer and editor based in Detroit, Mich. Prior to joining the FinAi News team, Whitney reported on auto finance. She holds a Bachelor and Master of Fine Arts in Journalism from Michigan State University. To reach Whitney please contact wmcdonald@royalmedia.com.
Discover Financial Services is tapping generative AI to speed up call center agent response and strengthen client experience. Using Google...
Armed Forces Bank is investing in its digital banking channels to ensure that its military-focused client base has 24/7, global...
Since the start of the year, Wells Fargo has added new capabilities to its AI-driven virtual assistant, Fargo. Powered by...
London-based Barclays bank and Amazon have come together to launch a co-branded card in the United Kingdom: Amazon Barclaycard. “We’ve...
TD Bank will launch a data-driven small-business insights dashboard in October. Built with insights engine Monit, the dashboard will enable...
British challenger bank Monzo reported an outage today that halted some card payments and outbound bank transfers. In response to...
The banking relationship has expanded outside of the walls of a branch and now the user experience is often formed...
TD Bank largely innovates based on customer feedback and lately it has discovered an opportunity for larger companies to use...
Truist is tapping Wells Fargo CIO of Consumer Technology Steve Hagerman to fill its chief information officer role. Hagerman...
Payments fintech Marqeta saw growth in its total processing volume during the second quarter as consumer demand for non-traditional banking...