AI is giving small businesses access to insights in real time without adding to the finance team, Mark Barnett, global...

Bank of America is increasingly deploying generative AI in its call centers to streamline client call resolution and place new technology into call center employee hands. ...

David Normandin, president and chief executive at Wintrust Specialty Finance, will speak at the FinAi Lending Summit on Wednesday, Oct. 7. ...

Dollar Bank is prioritizing AI education from the top down — starting with leadership training.  Vice President of AI Innovation Brent Wilson recently completed Massachusetts Institute of Technology’s “Leadership...

Dollar Bank is leaning into AI with Microsoft Copilot and leadership appointees that are up for the AI challenge.  With the pace of change surrounding...

American Express has added insurance to agentic payments to boost consumer confidence in the tool.   In April, the card giant announced Amex Agent Purchase Protection, which extends its card member backing to...

BBVA and Visa completed their first AI agent-initiated transactions as the economy inches closer to an agentic commerce reality.  The transactions completed by BBVA and Visa pushed  AI agents to initiate purchases in commercial environments, Roberto Pagan, head...

Chief Information, Data and Digital Officer Sathish Muthukrishnan is leaving Ally after six and a half years.  “Sathish transitioned into a strategic adviser role in March and Spencer Cremers has...

Evan Baker, business chief risk officer for financial services at Capital One, will speak at FinAi Lending Summit on Thursday, Oct. 8.  The...

Truist is working to identify areas for efficiency gains through new products, capabilities and client experience — one piece of that puzzle is AI.  “AI is becoming an increasingly...