While organizations have historically used customer feedback to make business decisions, the location and depth of customer data has drastically...

In today’s business world with big talk about Big Data, more and more companies are looking into data science and...

Event: Sentiment Analysis Symposium Workshop – “Customer Insight Analytics” When:  March 5, 2014, 1:30 – 5:00pm Where:  New York, NY...

Event: Predictive Analytics World, Chicago 2014 Presentation:  “Open Your Eyes and Ears: Leveraging Predictive Analytics and Alternative Data Sources to...

Workshop: “Customer Insight Analytics” Where: Sentiment Analysis Symposium, New York, NY Date: March 5, 2014   Time: 1:30 – 5:00 p.m....

Consumer complaints about financial institutions are never all that surprising. When it comes to money—purchasing, saving and borrowing—many people are...

In a recent interview with CIO Review magazine, Beyond the Arc CEO, Steven Ramirez shared his insights on the evolution...

Recent research by SourcingLine highlighted Beyond the Arc as one of 14 top consulting firms in business intelligence, specializing in...

As social media adoption among consumers continues to accelerate, 2013 saw many financial institutions expand their use of social platforms...

The “Age of the Customer” has arrived, and with it has come an enormous amount of positive and negative consumer...