Chatbots alleviate call-center pressure for CUs
As questions around government economic relief flood financial institutions’ call centers, flustering customer service employees, some credit unions are stemming...
SME fintech lenders bullish on digital shift, partnerships
Legacy technology systems failed to serve SMEs during the pandemic, and especially throughout the origination process of the Paycheck Protection...
Plaid debuts open banking platform for FIs
Image via Plaid Data aggregator Plaid has launched an open-banking platform for lenders in a bid to promote the use...
Remitly taps Cross River to speed global payments as volume spikes
A new partnership between Cross River Bank and Remitly, a Seattle-based remittance company, has enabled Remitly customers to receive international...
5 Questions with Ben Soccorsy, Wells Fargo’s head of digital payments
In this monthly Q&A segment, Bank Innovation directs five questions to executives and industry thought leaders who highlight technology and...
Visa invests in tokenization amid e-commerce boom
Visa has onboarded 28 new tech partners onto its Visa Token Service platform, the company announced today. The move will...
VC-backed fintech funding slumps in Q1
The very pandemic that has prompted venture capital firms to pull back from fintech funding may be the ultimate proving...
New structure speeds WSECU launch of COVID products
A recent overhaul to Washington State Employees Credit Union’s IT teams has positioned it to accelerate its product development, even...
Banks turn to social media strategies amid pandemic
As financial institutions search for creative ways to reach consumers during the pandemic, more are turning to social media to...
M&T Bank’s new cash flow tool supports customers amid crisis
Buffalo, N.Y.-based M&T Bank rolled out a cash flow feature on its Money Smart personal finance platform this week to...
