Signature Bank of Arkansas has started a bilingual branch network called Banco Si to serve Spanish-speaking customers in-person and online, using CSI as the tech provider.

“One of the main reasons we opened Banco Si was to provide equal financial opportunity to Hispanic and Latino community members in the region,” Brant Ward, president of Signature Bank of Arkansas, told Bank Automation News.

The network has two branches, including one that opened this month in Springdale, Ark., and was created to address the language barrier and provide Spanish speakers access to financial guidance, he said. The Hispanic population in northwest Arkansas is projected to increase to 19% of the total population of 611,193 by 2026. 

“There was nothing cookie-cutter about what we wanted to accomplish,” he said. “CSI allowed us to be the architects while they adapted their technology tools to meet our vision.” 

The bank used the following CSI technology to form Banco Si, according to Brett Glover, CSI’s director of relationship management: 

• NuPoint Core Banking System; 

• Hawthorn River Loan Origination System; 

• Digital and mobile solutions; and 

• Instant debit card issuance. 

“We worked closely on website development and language nuances to ensure a seamless experience for account holders,” Glover said.  

CSI joins Alkami and Jack Henry in offering a multilingual digital banking platform. 

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