Leaders in agentic AI adoption are deploying the technology to replace or remove steps in end-to-end workflows.  

AI adoption maturity, or deployment of AI across organizations, is broken down into three categories in workflow automation platform Creatio‘s “The state of enterprise AI adoption” report: 

• Leaders: Advanced in seven AI capabilities and deploying agents. 

• Deployers: Advanced in a few AI capabilities but AI is not broadly in production.  

• Explorers: Advanced in one or two AI capabilities and most AI is still in the pilot stage. 

The report, which was released Oct. 27, surveyed 192 IT and business decision-makers in financial services. 

Leaders are those that are deploying AI to redesign roles and processes, and run workflows, Burley Kawasaki, chief product officer at Creatio, tells FinAi News on this episode of the “FinAi Podcast.” 

One bank client, for example, has “agentified” its onboarding processes, eliminating steps and handoffs, Kawasaki said, noting that agents are automating previously manual steps. 

“It’s freeing up capacity to put time into more important things,” Kawasaki says. 

Agentic workflows free up time for relationship managers, allowing them to take on more accounts, Kawasaki says. 

Listen as Creatio’s Kawasaki discusses the state of enterprise AI adoption within financial services. 

Register here for early-bird pricing for the FinAi Banking Summit, taking place March 1-2 in Denver. View the full event agenda here. 

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