Bluevine is seeing operational efficiency through the deployment of AI while keeping a multimodel approach, the company’s top officer said. 

In fact, 98% of all new code written at Bluevine is produced through AI, speeding new features to market, Chief Executive Eyal Lifshitz told FinAi News.

AI-driven customer engagement platform Glia co-founder and chief strategy officer Justin DiPietro beat the same drum. He said AI is writing nearly half of the boilerplate code for Glia and sending tools to market in weeks instead of months. 

Human in the loop 

Bluevine also resolves 80% of customer communications with its AI-driven chatbot, Bluevine Assistant, routing human support staff toward more complex issues, Lifshitz said. 

Lifshitz pushed back on the idea that AI has automated underwriting. AI assists in roughly 50% of underwriting processes at Bluevine, he said, but it does not run the flow end to end. 

“That’s important to note because human review and control is still critical to ensuring security and compliance in underwriting,” Lifshitz said. 

“I’m not saying 50% of all applications are entirely reviewed by AI — rather, AI is involved in assisting our underwriting review of all our applications.” 

Lifshitz said the technology performs best in Know Your Customer and Know Your Business matching, where it categorizes large volumes of applicant data quickly and accurately. 

AI-agnostic approach 

In January, Ex-Chief Product Officer of Bluevine Herman Man told FinAi News that the company primarily used OpenAI for LLM, but that it was evaluating other AI models. 

Now, Bluevine software developers use Anthropic for nearly 90% of the code they write. 

“We use multiple LLMs for multiple different tasks — our decisions for which LLMs we implement are task-dependent and compliance-dependent,” Lifshitz said.  

“We currently use Anthropic in assisting our engineering team for more than 90% of the code we write. With its help, we’re able to ship code faster and free our engineering team to focus on the bigger picture questions.” 

The shift mirrors broader market realignment.  

Anthropic surpassed OpenAI in U.S. business adoption for the first time in April, reaching 34.4% of businesses compared to OpenAI’s 32.3%, according to the May release of the Ramp AI Index, which tracks spending across more than 50,000 U.S. companies. 

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