Customers Bank is expanding lending, payments and deposit operations as it further taps OpenAI.  The West Reading, Penn.-based Customers Bank started working with OpenAI, specifically its ChatGPT platform, in 2023, Chief Executive Sam Sidhu told FinAi News. The increased use of OpenAI for commercial banking “reflects where we are in the [AI] maturity curve.”  Customers Bank has posted these results since adopting OpenAI:  More than 500 customer agents built internally; and  28,000 hours saved across the organization.  “We’re not experimenting anymore, we’re scaling,” Sidhu said.  In lending, for example, “the […]