How AmEx is deploying AI for payments, CX
Card company has deployed gen AI driven tool for front line workers
American Express is focused on developing agentic AI commerce this year as well as deploying gen AI for customer experience solutions. The New York-based card giant has created an enterprise AI enablement layer to support these capabilities, Chief Executive Stephen Squeri said during the company’s fourth-quarter earnings call on Jan. 31. AmEx’s digital platform, “which is built on the public cloud, is already reducing […]
