ING is planning to embed AI and agentic AI into products, processes and interactions across its retail and wholesale operations.  Agentic AI enables a shift from automation to autonomy with its ability to take initiative, make decisions and act autonomously toward goals, Marco Li Mandri, head of advanced analytics strategy, told FinAi News.  “In banking, this can potentially lead to more proactive, intelligent and adaptive systems that not only improve operations but reinvent the customer relationship,” he […]