Provenir is integrating AI to help FIs monitor changing economic situations. 

The risk analytics and decisioning platform provider plans to deploy gen AI-driven capabilities in the first quarter that aim to help FIs obtain insights into their loan portfolios, Brendan Deakin, executive vice president and general manager, U.S. Market, told FinAi News. The tool is being tested before mass rollout.

Provenir, whose customers include BBVA, SoFi and GM Financial, released its first AI assistant in the last quarter of 2025. The tool is embedded directly into its Decision Intelligence Observability platform, leveraging Amazon Web Services Bedrock, Michael Shurley, vice president of product management at Provenir, told FinAi News.

The tool allows you to look at KPIs [key performance indicators] and other metrics, Shurley, said. Examples include: 

• Approval rate;  

• Fraud rate;  

• Delinquency rates; and  

• Credit profile. 

“This ensured gen AI was introduced first in a controlled, read-only, insight-driven context, aligned with our philosophy of trust, transparency, and enterprise readiness,” Shurley said. “In Q1, Provenir will introduce an AI assistant within the Decision Intelligence Insights platform, allowing users to interact with KPIs, trends, and performance metrics through natural language, accelerating understanding without changing decision logic or outcomes.” 

Later this year, Parsippany, N.J.-based Provenir will extend AI assistants into its Decisioning Configuration. This platform supports users with guidance, validation, and completion of repetitive tasks, while keeping humans fully in control of policy, rules, and deployment, Shurley said.

After the AI assistant is fully deployed, Provenir aims in Q2 to improve its exisitng simulation tool, which helps FIs understand how changing lending parameters can affect their risk profile, Deakin said, adding that the company plans to layer gen AI on top of its simulation tool later this year to generate AI-driven recommendations, helping teams understand why outcomes change and how to optimize lending strategies. 

“Managers can run simulations about what might happen to their portfolio if they change some part of their decisioning process [like dropping or increasing FICO cutoff by 10 or 15 points],” Deakin said. “With gen AI, we will be able to look at simulations results and recommend potential changes.” 

The tool will help FIs better manage changing economic conditions, he added. 

Driving efficiencies 

Provenir also provides FIs tools to manage the life cycles of loan applications for:

• KYC;
• Onboarding;
• Decision-making;
• Risk management of the portfolio; and
• Loan servicing.

By deploying Provenir’s traditional machine learning tools, developed in-house, some FIs have reported up to a 75% increase in speed and efficiency throughout the loan lifecycle, Deakin said. 

Adoption of AI 

Financial services companies are more open to using AI and gen AI tools compared with a few years ago, when they were concerned about regulators, Deakin said. The launch of ChatGPT and advances in industry technology have made AI more “acceptable” for use within financial services operations, he said.

“It’s really been an evolution in the sense that technology keeps getting better and better,” he said. “The [comfort] level of deploying AI has also changed.” 

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