Red Rocks Credit Union teamed up with Interface.ai to develop an AI agent for the credit union’s call center. 

Since the launch of Roxie, the credit union’s AI agent, just over two weeks ago, the agent has handled 10% of customer calls end-to-end, Chief Executive Darius Wise told FinAi News. 

Although Roxie is handling call volume, the $330 million, Denver-based credit union does not plan to reduce or replace its call center staff of six, Wise said. “Roxie doesn’t replace. It enhances,” he added. 

Testing took roughly three months and now that it’s live, the technology is being updated constantly, Wise said. “There are literally iterations that are being rolled out on a real-time basis.” 

Hear more from Darius Wise, Red Rocks Credit Union’s CEO, at the FinAi Banking Summit. 

Langley Federal Credit Union taps Member Loyalty Group for gen AI

Langley Federal Credit Union is using member experience analytics provider Member Loyalty Group’s generative AI solution. 

The solution allows credit unions to respond to member feedback quickly and efficiently, according to a Dec. 16 Member Loyalty Group release. 

The technology is in pilot at $4 billion Langley FCU.  

“Using the new AI template made it easier for our teams to follow up with members in a meaningful way,” Heather Caldwell, member experience analyst at Newport News, Va.-based Langley, said in the release. 

Unitus Community CU, GHS FCU, Truliant FCU select Vertice AI

AI-powered growth solutions provider Vertice AI was selected by Unitus Community Credit Union, GHS Federal Credit Union and Truliant Federal Credit Union to strengthen customer relationships and add personalized offerings. 

“The platform will enable us to harness the full potential of our existing data, turning it into a guide for anticipating member needs and personalizing outreach,” Char Sears, chief growth officer at Unitus, said in a Dec. 9 Vertice AI release.   

The addition of the three credit unions brings Vertice AI’s client list to 50, according to the tech provider. 

Register here for early-bird pricing for the inaugural FinAi Banking Summit, taking place March 2-3 in Denver. View the full event agenda here.