Huntington Bank has been experiencing transaction processing delays. 

A spokesperson at the $210 billion bank told Bank Automation News: “Due to a processing issue, some Huntington Bank customers may have experienced issues accessing account information and delays in the processing of certain transactions. The issue has been resolved.” 

Bank customers reported outages via real-time outage status website Downdetector. Outages peaked at 7 a.m. with 783 reports of issues affecting:

• Mobile logins 
• Online banking; and 
• Deposits.

The processing issue lasted less than 24 hours, the spokesperson said.

Huntington outages reported on Downdetector 

Read More: How to avoid another CrowdStrike-type outage 

Tracking outages

Nearly half (48%) of financial services and insurance organizations experience costly, high-business-impact outages every week, with a median downtime cost of $2.2 million per hour, according to an April 29 “State of Observability for Financial Services” report published by data analytics and bug detecting company New Relic. 

Banks making technology transitions are prone to down times, James White, general manager of banking industry at software provider Total Expert, previously told Bank Automation News. 

“All banks have redundancies in their systems,” White said. “They can shift over from those redundant systems, but it does take time.” 

To reduce downtime, banks usually have a secondary system they can transition to for a brief period while they fix their main systems, White said. “It’s all part of their business continuity plans, and they are required to have that in place.” 

“It takes a while to get them back into sync production with their secondary system,” White said. “So, they try not to do that unless they absolutely have to.” 

Recent outages include:  

• Tech provider Fiserv on May 2; 

• $1.7 trillion Citibank suffered an outage in April; 

• $196 million Ally Financial in March;  

• $2.4 trillion Barclays in February; and  

• $487 billion Capital One and FIS in January.