Study: Credit unions impress in digital banking, but not mobile apps
Member satisfaction score for CU digital channels beats retail banks by 45 points
Credit unions continue to outperform retail banks in digital banking satisfaction, yet member concerns over mobile app usability have grown. The overall satisfaction score for credit union digital channels is 715 on a scale of 1,000, which is 45 points higher than retail banks, according to the J.D. Power 2025 U.S. Credit Union Satisfaction Study […]
