Chime Financial was fined $3.25 million by the Consumer Financial Protection Bureau today as the digital bank has failed to give timely consumer refunds. 

According to Chime’s refund policy, the company is required to issue consumer refunds within 14 days. The CFPB found that Chime has not adhered to this policy, a move that has affected thousands of consumers, according to a release from the CFPB.

In addition to the fine, Chime, which has 7 million clients and reports an annualized revenue of $1.5 billion, must provide at least $1.3 million in redress to the affected customers, the release states. 

“Chime’s customers had to wait weeks or months for access to their own money and were forced to use alternative funds to cover their essential expenses,” CFPB Director Rohit Chopra said in the release. “Fast-growing financial firms must treat their customers fairly and understand that federal law is not a suggestion.”