NEW YORK, March 15, 2011 – Genpact Limited (NYSE: G), a global leader in business process and technology management, has received a Service Provider Excellence Award by the Outsourcing Center, one of the leading sources of information about outsourcing. The Outsourcing Center presented the award to Genpact in the category of “Most Consistent Business Impact” as part of the service provider rankings segment in the 2011 Outsourcing Excellence Awards.

In a number of global engagements with its clients, Genpact drove a significant transformation of the client’s business including in some cases dramatically growing the client’s revenues. These global engagements were most often focused on enterprise level end-to-end processes. They cut across several industry verticals including banking, financial services, CPG, insurance, manufacturing and pharmaceuticals – all resulting in significant and positive business impact such as higher customer retention, reduced working capital, higher revenue growth and lower costs  

According to Debra Floyd, chief operating officer of Outsourcing Center, “The judges were particularly impressed with Genpact’s ability to deliver on its commitments and consistently enable its clients’ competitive advantages in large-scale relationships with multiple geographies and languages, even in the midst of the global economic crisis.”

“Genpact has for many years now driven a maniacal client focus and this is recognition of the way we add value to our client partnerships,” said Tiger Tyagarajan, COO of Genpact. “We now have a whole methodology and framework called Smart Enterprise Processes (SEP^SM) that focuses on driving effectiveness of large enterprise-level processes to deliver business impact for our clients. We also have a range of what we call ‘Smart Decision Services’ that bring business insights to them.” 

The Outsourcing Center will post winning case studies and best practices white papers at www.outsourcing-center.com. The Outsourcing Center is holding its awards ceremony in Dallas, Texas on April 27, 2011.

About Outsourcing Center’s Outsourcing Excellence Awards

The Outsourcing Excellence Awards annually recognize the world’s best outsourcing arrangements. The judges select relationships that demonstrate best practices, create and sustain a competitive advantage, provide business transformation, achieve value, and benefit both buyer and service provider over time. The Outsourcing Center conducts the annual awards program and is an online community specializing in thought leadership, best practices, and innovation in outsourcing.

About Genpact
Genpact is a global leader in business process and technology management, offering a broad portfolio of enterprise and industry-specific services. The company manages over 3,000 processes for more than 400 clients worldwide.  Putting process in the forefront, Genpact couples its deep process knowledge and insights with focused IT capabilities, targeted analytics and pragmatic reengineering to deliver comprehensive solutions for clients.  Lean and Six Sigma are an integral part of Genpact’s culture and Genpact views the management of business processes as a science.  Genpact has developed Smart Enterprise Processes (SEPSM), a groundbreaking, rigorously scientific methodology for managing business processes, which focuses on optimizing process effectiveness in addition to efficiency to deliver superior business outcomes.  Services are seamlessly delivered from a global network of centers to meet a client’s business objectives, cultural and language needs and cost reduction goals.  Learn more at www.genpact.com.