FinAi News

No products in the cart.

Subscribe
  • News
  • AI News Tool
  • Data
  • Transactions
  • Events
    • FinAi Banking Summit
    • FinAi Lending Summit
  • Podcast
  • WEBINARS
    • Webinar Library
Log In
No Result
View All Result
  • Banking
  • Lending
  • Payments
  • Risk & Security
  • Strategy
FinAi News
  • News
  • AI News Tool
  • Data
  • Transactions
  • Events
    • FinAi Banking Summit
    • FinAi Lending Summit
  • Podcast
  • WEBINARS
    • Webinar Library
BAN PLUS
Log In
No Result
View All Result
FinAi News
No Result
View All Result

3 Challenges Crippling Mobile Banking Today

Mary WisniewskibyMary Wisniewski
May 17, 2011
in Archive
Reading Time: 2 mins read
0
Share on Facebook

CHICAGO — Mobile banking has got some problems.

After attending the afternoon sessions of Net.Finance’s mobile focus day today, a number of challenges facing the industry’s efforts to successfully utilize the channel for new revenue and cost savings struck me as, well, annoying. Here are three hurdles highlighted in various sessions today:

1. Finding talented mobile developers for a bank is somewhat akin to finding someone at an AA meeting who has never had a drink.

“Mobile talent is incredibly scarce,” said Matt Lehman, mobile business leader at Progressive Insurance, during a panel. Still, he said there is probably some talent lurking within the organization. The challenge, then, is uncovering the talent pool from within. Tom Poole, managing vice president of digital channels at Capital One Financial Corp., however, pointed out during that same panel that tech savvy people are less inclined to work within finance. Because of that, Poole believes a bank often needs to look externally for raw development talent.

2. “Discoverability” of mobile banking is still plaguing the industry. In other words, consumers aren’t even aware of their ability to use their phones to bank. Consequently, a pressing issue facing financial services players is how to get marketing resources behind mobile banking rollouts. (We’ll have more to say about “discoverability” in our inaugural Bank Innovation Monitor report on mobile banking due out soon.)

3. Banks need to position text alerts better, as consumers report they are one of the most important mobile banking features. SunTrust Bank’s FVP Mobile Channel Manager Kristen Rankin credits text alerts’ marketing deficiency to the tendency of FIs to first prioritize rolling out banking apps, leaving alerts temporarily in the background. The prioritization has a lot to with the cheaper cost of entry. Plus, Rankin blamed the industry’s inability to communicate the value of text message alerts to consumers as the reason why usage is low. This also begs the question: are alerts easy enough to enroll in?

Previous Post

S&P Calls the End of the Lending Recession

Next Post

Mobile Couponing at POS Leads ETA Debuts

Related Posts

(Courtesy/Bank Automation News)
Archive

Lama AI wins fintech demo challenge at BAS

March 4, 2025
Courtesy/Grasshopper Bank
Archive

Grasshopper Director of Engineering & Platforms Andrew Braun to speak at Bank Automation Summit 2025

February 12, 2025
Courtesy/Canva
Archive

Q&A with LemonadeLXP CEO John Findlay on AI-driven knowledge management, training

January 9, 2025
Next Post

Mobile Couponing at POS Leads ETA Debuts

Please login to join discussion

EMERGING FINTECH DIRECTORY

Emerging Fintech Directory

FinAi Podcast

SPONSORED

Build an Antifragile Strategy to Outperform the Market

July 14, 2026

How AI and Product Experts Turn Fuzzy Requirements Into Focused Dev-ready Roadmaps

April 19, 2026

Is Your Technology Supplier There for You?

April 1, 2026

  • About Us
  • Help Center
  • Contact Us
  • Privacy Terms
  • ADA Compliance
  • Advertise

Connect

twitter linkedin podcast podcast podcast podcast
© 2026 Royal Media
No Result
View All Result
  • NEWS
    • All News
    • Banking
    • Lending
    • Payments
    • Risk & Security
    • Strategy
  • AI News Tool [Beta]
  • DATA
  • TRANSACTIONS
  • EVENTS
    • FinAi Banking Summit
    • FinAi Lending Summit
  • PODCAST
  • WEBINARS
    • Webinar Library
  • SUBSCRIBE
  • Log In / Account

Welcome Back!

Login to your account below

Forgotten Password?

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Unlock This Article

Create your free FinAi News account to access this article and stay informed on how AI is transforming financial services including banking, lending, payments, and risk.

Yes, I'd like to receive FinAi News updates, breaking news, and exclusive AI insights for financial services leaders.

Continue Reading with FinAi News Premium - Less than $2/Day

Upgrade to FinAi News Premium for unlimited access to news, insights, trends, and intelligence on how AI is transforming financial services including banking, lending, payments, and risk.
Upgrade to FinAi News Premium Subscription
No Result
View All Result
  • NEWS
    • All News
    • Banking
    • Lending
    • Payments
    • Risk & Security
    • Strategy
  • AI News Tool [Beta]
  • DATA
  • TRANSACTIONS
  • EVENTS
    • FinAi Banking Summit
    • FinAi Lending Summit
  • PODCAST
  • WEBINARS
    • Webinar Library
  • SUBSCRIBE
  • Log In / Account