On the job with … Truist’s intelligent automation team

Bank Automation News breaks down automation-specific job postings by the nation’s biggest banks to glean current growth strategies for the bank and automation. Two recent job postings at the Charlotte, N.C.-based Truist Financial suggest the bank is building out its intelligent automation team. The $509 billion bank is hiring a product manager and product owner for its intelligent automation team. The bank was formed by the SunTrust and BB&T merger in December 2020. The intelligent automation product manager and product owner will work together to deliver the intelligent automation vision and opportunities that balance business, technology and design priorities. While both positions sit at the intersection of business and tech, the product manager leans more heavily on business strategy and goals, while the product owner is responsible for the day-to-day technical management and execution. Intelligent automation is the combination of robotic process automation and artificial intelligence (AI). Some use cases in financial services include predicting loan defaults to lower operational risk, using AI-assisted automation, like virtual assistants, to improve the customer experience, or leveraging AI and automation to structure and process document-heavy operations. As such, the product manager’s experience should straddle business and technology and build on strategic and tactical skills, such as generating innovative ideas and analyzing data, according to the job post. The product manager is responsible for developing and maintaining a strategic delivery roadmap that supports the business goals related to intelligent automation, and will work with the product owners to set priorities and delivery timelines. Meanwhile, the product owner should understand the strategic impact of automation products and tech on the business, but concentrate on the day-to-day details to ensure tactical execution. The position will be a key resource in backlog management and is expected to help the business to identify, define and deploy intelligent automation technology and solutions, which can include client experience, back office processes or systemic processes outside the customer journey. The product owner should have experience and knowledge of UiPath, an automation software provider that had superior advanced cognitive capabilities embedded into the platform, Chief Innovation Officer Kenneth Meyer previously told BAN . “Now, more than ever, especially as we move to more agile ways of working, making sure we have the hands-on-keyboard engineering talent that can both create new experiences and automate more things, that’s certainly where our focus has been this year,” Meyer said at the November Bank Automation Summit. He added that hiring engineering and automation talent internally helps the bank dictate its own technology roadmap. In addition to the intelligent automation hiring efforts, Truist is currently seeking a robotic process software engineer and a senior software engineer, who will lead and coordinate a team in building out automation applications and overseeing automation testing. Bank Automation Ignite, on April 13-14, is the event for inspiring automation initiatives and investment in financial services. At the virtual event, financial services professionals can discover new use cases and technologies that are accelerating automation in banking. Learn more and register at www.BankAutomationIgnite.com .

On the job with … Truist’s intelligent automation team

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On the job with … Truist’s intelligent automation team

Bank seeks to strengthen intelligent automation with business and technology experience

Most consumers want aggregation, so why do only 40% of banks offer it?

ING, Flowcast partner to pilot AI-based platform to assess loans for default

ING, Flowcast partner to pilot AI-based platform to assess loans for default

EMERGING FINTECH DIRECTORY

FinAi Podcast

SPONSORED

The Next Generation of Cyberthreats: Powered by AI

Build an Antifragile Strategy to Outperform the Market

How AI and Product Experts Turn Fuzzy Requirements Into Focused Dev-ready Roadmaps

Connect

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