Ignite Ideas talks at the Bank Innovation Ignite 2019 conference in Seattle last month tackled issues of financial inclusion, designing products that enhance the customer experience, revamping payments, and rebuilding trust in banking.

Deva Annamalai, Head of Payment Solutions Consulting at Fiserv, shared his thoughts on how new players use faster payments to differentiate their offerings and drive customer loyalty.

“We live on this 24/7 world, so why should your payments actually only work 9 to 5, Monday through Friday, excluding all the federal holidays?” Annamalai asked. “That concept doesn’t stick anymore and doesn’t pass muster.”

Seth Ross, Senior Vice President of Business Development at Green Dot, shared some insights on the ground that banks have ceded to retailers and technology firms in terms of consumer trust and how banks can rebuild their image.

“There are a lot of other brands out there that have the emotional permission from consumers to offer banking services,” Ross said. “… The currency of trust is changing.”

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